Option 1
Delete it yourself in the ClipPack app
Applies to the com.ody.clippack app on iOS and Android.
Open the ClipPack app and sign in.
Go to the Settings tab.
Scroll to the bottom and choose Delete account.
Read the warning, then choose “I understand, continue”.
Type your email exactly to confirm, then choose “Delete permanently”.
Option 2
Delete it yourself on the web
Sign in at clippack.app/login.
Go to your Profile.
In the “Delete account” block, choose “Delete account…”.
Confirm in two steps as above.
Option 3
Cannot sign in?
Email us from the address you registered with, at support@ody.vn, with the subject “ClipPack account deletion request”. We verify and process it within 7 business days.
Section 01
What gets deleted
Account details: name, email, profile picture, password.
Stores and branches you own.
Video metadata: order code, recording time, location, notes, embed link.
Your store's staff list and pending invitations.
Encrypted storage connection details (Telegram / Google Drive / OneDrive).
In-app notifications.
Section 02
What is NOT deleted
Video files in your own storage — Telegram, Google Drive or OneDrive — are not deleted by ClipPack. That data lives in your own account; delete it there if you want it gone.
Videos in your Telegram / Google Drive / OneDrive — delete them yourself if you wish.
You can revoke ClipPack's access at Google account permissions or Microsoft app permissions.
Section 03
Retention and recovery
Once deleted, the account is disabled immediately and personal details are anonymised. Remaining technical records (kept for reconciliation and abuse prevention) are erased completely within 30 days. A deleted account cannot be recovered — your email is released so you can register a new one.
Questions about the account deletion?
Email support@ody.vn — we reply during business hours.
See also:Privacy policy →