Contact

Need help, or want to open a store?

Email the ClipPack team — we reply during business hours. If you are a customer looking up an order, please contact the store that sent you the link.

support@ody.vn

Tap to open your email app with the details filled in.

Customers tracking an order

Contact the store

The video belongs to the store that sent you the link.

Open a store on ClipPack

Create an account, then submit a store application

Create a free account on the web, then submit a store application with your store name, phone number and orders per day. It is approved automatically or reviewed by us during business hours. If you would like advice first, email us.

Quick answers

I am a customer — how do I watch my order's video?

Use the link the store sent you, or go to the order lookup page and enter the code printed on the parcel label.

I want to use ClipPack for my store.

Create an account on the web, then submit a store application from there. It is approved automatically or reviewed by us during business hours.

I forgot my store account password.

Store owners can reset staff passwords from the dashboard. If it is the owner account, email us.

See all frequently asked questions →